SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy

Shipping in Canada: 

Thegoattowel.com ships all packages within Canada via CanadaPost. The shipping rate you are quoted at checkout is the market-rate at time of purchase. Packages are subject to CanadaPost service interruptions and standard delivery times.

Shipping Schedule:

Our shipping schedule dictates that packages will be shipped out on Mondays, Wednesdays and Fridays, depending on your date of order submission. Products will be shipped out within 3 to 5 business days

 

Holiday Shipping:

Our "arrive-by" date for Christmas cannot be guaranteed, however, traditionally, packages order before noon on December 5th should arrive to their destination before Christmas. Should one of our standard shipping days fall on a civic holiday, expect your package to be shipped on the next available standard shipping day.

​​RETURN & EXCHANGE POLICY​

Refund Policy

If you are not satisfied with our product, we will be happy to take it back under following terms and conditions:

  • Please report your concern within 24 hours of receiving the product.

  • We will deduct a 10% re-stocking fee.

  • Product has to be in unused condition.

  • Product has to be packed in poly bags as it was sent by us, any loose towels returned in the box will not be accepted

  • Customer will be responsible for sending back the product including shipping charges.

  • Credit will only be issued if above mentioned terms and conditions are fulfilled.